Agency Download Products

Chubb's Download*

How Download Works:

Download transmits updated policy and commission data to a mailbox created for you by IVANS (Insurance Value Added Network Services).  Your agency management system is then able to pull that information out of your IVANS mailbox and import the detailed policy and commission information directly into your system.

Four types of downloads are currently available:

Claim Download - currently in pilot, claim download provides your agency with daily updates of claim activities including initial loss notification, payments and most status updates.  Claim Download is available to all agencies using Applied TAM version 9.0 or higher.  Enrollment for Claim Download is now taking place.

Policy download – This download transmits detailed policy information to your system within 24 hours of when a Chubb policy transaction occurs.  Transactions include new lines, renewals, endorsements, cancellations and reinstatements.

Direct bill commission downloads – This optional component of Download sends commission data to your system on a monthly basis, allowing you to automatically update your accounting information.

Initial downloads – You can opt to receive data for all active policies and/or those that are issued but not yet active as of the date of the download, when first setting up Download with Chubb.  Consult with your agency management system vendor to determine if special requirements or one-time fees apply.

Who Can Use Download?**

How To Enroll for Download

Enrollment is an easy, two-step process:

1.  Complete and submit the appropriate download form for Personal Lines  or Commercial Lines (Claims and Monthly Commission Download only).  The form requests basic information about your agency, the type and version of your agency-management system, and your IVANS "Y" account number. If you do not have an IVANS account, we can create one for you.

2.  Use the Management System Checklist to update your agency management system.  This form will walk you through the process of updating your system.

If you have questions or need help enrolling for our Download service for personal lines, send an e-mail to Chubb's Customer Care Team at customercare@chubb.com or call them at 866-324-8222, Option 4.  For commercial lines download contact the eBusiness Help Team at ebusinesshelp@chubb.com or call 1-877-747-5266, option 2

Training and Support

For download training, we ask that you contact your agency management system support team.  They are more familiar with how the download software (not owned by Chubb) interacts with specific agency management systems and versions.

Support for Chubb personal policy download is available on @chubb through Download Central.  This online tool allows you to initiate resend requests, view download history, and report any other problems.

*Our Download service supports all Masterpiece® policies except Yacht and Yacht Preference^SM policies.
**Direct bill commission downloads are not currently available for all agency management systems listed above.

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Brochure (.pdf, 172k) *

* PDFs require the free Adobe Acrobat Reader. Get it here. Click here to read guidelines for usage and important legal information.